SMS & Email Opt-Out Policy
Manage your messaging preferences for SMS text alerts, email notifications, and automated shift communications from Horizon Care Ops.
Messaging Program Overview
Horizon Care Ops utilizes SMS text messaging and email communications to facilitate real-time staffing, shift management, and secure account access for healthcare providers, therapy staff, and facility administrators.
Messages sent by Horizon Care Ops include:
- PRN Shift Outreach & Open Shift Notifications: Single-use magic-links to view and claim available shifts.
- Schedule Change & Shift Confirmation Alerts: Notifications regarding updated assignment times, cancellations, or supervisory visits.
- Security & Authentication: Multi-factor authentication (MFA) codes and single-use passwordless login links.
- Administrative & Compliance Notices: Important operational announcements from your healthcare facility or employer.
SMS Text Messaging Opt-Out (Unsubscribe)
How to Stop Receiving Text Messages
You may opt out of SMS text messages at any time by replying STOP, STOPALL, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from Horizon Care Ops.
Upon sending STOP, you will receive a final confirmation text confirming that you have been unsubscribed. No further automated SMS messages will be sent to your mobile number unless you re-subscribe.
Reply HELP or INFO to any message for customer support details, or email our support team at support@horizoncareops.com.
If you previously opted out and wish to resume receiving SMS shift notifications, reply START or UNSTOP to our text number, or enable SMS notifications in your user profile settings.
Email Notification Opt-Out
To stop receiving automated shift notification emails or operational alerts:
- Click the Unsubscribe link located at the bottom of any automated email from Horizon Care Ops.
- Log into your account portal, navigate to Settings > Profile, and toggle off Email Shift Notifications.
- Contact support at support@horizoncareops.com to manually update your contact preferences.
Note: Critical security alerts (such as password resets or mandatory MFA verifications) may still be delivered to ensure account security.
Rates, Frequency & Carrier Disclaimers
- Message & Data Rates: Standard message and data rates may apply from your wireless carrier depending on your cellular service plan. Horizon Care Ops does not charge mobile end users for receiving messages.
- Message Frequency: Message frequency varies depending on your facility placement, shift availability, and notification settings. You can adjust notification frequency in your user preferences.
- Carrier Liability:Mobile carriers (such as AT&T, T-Mobile, Verizon, Sprint, etc.) are not liable for delayed or undelivered text messages.
Mobile Information Privacy & Confidentiality
Horizon Care Ops strictly protects consumer privacy and mobile phone information in compliance with CTIA guidelines and carrier regulatory frameworks:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
Have questions about our communications policies or need help managing your account?