The Horizon Care Ops Platform
One unified system covering the full staffing, scheduling, and clinical documentation workflow for SNF and LTC therapy organizations - from the first open shift to compliant billing sync.
Smart Facility Scheduling
Build and manage therapist and staff schedules across multiple facilities with automated continuity rules so patients see their preferred clinicians.
- ✔️ Multi-facility master schedule view
- ✔️ Patient-clinician continuity matching rules
- ✔️ Real-time cost tracking and hours-saved-by-grouping KPIs
- ✔️ Auto-optimizer generates lowest-cost compliant weekly baseline
Omnichannel PRN Waterfall
Open shifts escalate automatically to as-needed staff over SMS text and email magic-links - no password or app login required to claim a shift.
- ✔️ Tiered escalation: Full-time -> Internal PRN -> Per-Diem -> External Agency
- ✔️ Single-tap magic link claim via SMS/Email
- ✔️ Configurable timeout rules between escalation tiers
- ✔️ PRN Outreach panel with real-time request status tracking
Patients & Plans of Care
Comprehensive management of patient profiles, Plans of Care, signed consents, and treatment goals tied directly to scheduled clinician sessions.
- ✔️ Integrated Plan of Care (POC) tracking with start/end dates
- ✔️ Digital patient consent management (audio & signature)
- ✔️ Payer source tracking per patient for billing classification
- ✔️ Patient-therapist continuity preference enforcement
Voice Dictation & Note Pipelines
Session notes and recordings with built-in voice dictation and automated clinical transcription, ensuring documentation occurs at point-of-care.
- ✔️ Point-of-care voice dictation for PT/OT/ST documentation
- ✔️ Automated local AI transcription (self-hosted Whisper)
- ✔️ AI-generated clinical notes via self-hosted LLM
- ✔️ Speaker diarization and confidence scoring
Offline-First Mobile App
A dedicated native iOS and Android app for field staff - fully offline-first, so schedules and clinical notes keep working even in zero-signal dead zones.
- ✔️ Built-in offline SQLite database storage
- ✔️ Seamless background sync upon reconnecting
- ✔️ Integrated audio recording and dictation
- ✔️ Push notifications for schedule changes and shift alerts
Medicare Part B Compliance Engine
Automated tracking for Medicare Part B supervisory visits and mandatory documentation, with proactive alerts before a compliance risk becomes a violation.
- ✔️ Optimizer-generated supervisory visit warnings on the schedule board
- ✔️ Configurable per-discipline supervisory intervals (PT/OT/SLP)
- ✔️ Coverage and labor deficit alert notifications
- ✔️ Immutable audit trail for every schedule and admin action
Exec & DOR Analytics Dashboard
Complete visibility into staffing ratios, scheduling efficiency, labor costs, and recruiting pipelines for administrators and regional executives.
- ✔️ Weekly staffing cost and hours-saved-by-grouping per facility
- ✔️ FT utilization and DOR productivity percentages
- ✔️ Part A cost and private pay estimated revenue per building
- ✔️ Export schedule data as CSV or ICS calendar files
Why SNF & LTC Providers Choose Horizon
Compare Horizon Care Ops against traditional staffing marketplaces and legacy manual spreadsheets.
| Platform Capability | Horizon Care Ops | Staffing Agencies | Spreadsheets & Manual |
|---|---|---|---|
| Dedicated Single-Tenant Data & Network Isolation | |||
| Omnichannel SMS Magic-Link Shift Claiming (No Password) | |||
| Native Offline-First Mobile App for Field Clinicians | |||
| Automated Medicare Part B Supervisory Visit Alerts | |||
| Multi-Tiered Internal-to-External PRN Waterfall | |||
| Integrated Point-of-Care Voice Dictation | |||
| Multi-Payer Billing Rate Engine (Medicare A/B, Managed Care, Private) | |||
| HR/Payroll Integration (Workday, ADP, BambooHR, NetHealth) | |||
| Executive Multi-Facility Financial Analytics Dashboard | |||
| AES-256-GCM Encrypted In-App Messaging with SMS Bridge | |||
| Self-Hosted AI Transcription & Clinical Note Generation | |||
| State-Specific Break Policy Compliance Engine |